Talk to the people who built it
No ticket queue. No chatbot. No “your email is important to us.” Your email lands in the same inbox as our deploy alerts.
Email support
Funnel reviews, billing weirdness, “is this a bug?” One address. Whoever answers can read the code, because our team wrote it.
simon@appfunnel.net
What’s it about?
Before you hit send
Not required, but including these gets you a useful answer in one round trip:
- Your project or funnel URL
- What you expected to happen
- What happened instead, screenshots welcome
What happens to your email
It lands in the shared inbox
The same one that gets our deploy alerts. There is no ticket system in front of it.
The team that builds it answers
Setup, billing, bugs, funnel advice. The engineer who wrote that part of the product writes back. No macros, no tiers.
If it’s a bug, the fix ships
And you’ll see it, dated and signed, in the changelog.
Answers you can get right now
Product FAQ
How funnels, attribution, and the SDK fit together, answered on the homepage.
Open →Pricing FAQ
How the $199 base plus 2% of proceeds works, the 14-day trial, and switching plans: the fine print, up front.
Open →App Store fee calculator
What Apple takes at your revenue, and what web billing keeps instead.
Open →